Starting and running a label

DIY clubs, gigs, fun
User avatar
crystalball
Posts: 5197
Joined: Fri Sep 28, 2007 18:04
Last.fm: http://www.last.fm/user/felters
Location: That London
Contact:

Re: Starting and running a label

Post by crystalball » Sat Jan 25, 2014 21:06

And I re-read the first few pages of the thread and got a bit emotional. Yay, you did it! x

User avatar
RITH
Posts: 3355
Joined: Mon Oct 01, 2007 08:35
Last.fm: http://www.last.fm/user/RITH
Location: Almere
Contact:

Re: Starting and running a label

Post by RITH » Mon Feb 03, 2014 14:51

Almere doesn't have a real post office anymore, instead there a couple of stores that also provide a 'post office service'. Which means I feel pretty awkward bringing a huge pile of packages there, while the guy behind me is waiting to buy his pack of cigarettes, and the line is growing with the minute. How many orders a time do you usually send out, anorak?

User avatar
Trev
Posts: 6877
Joined: Mon Oct 01, 2007 10:56
Last.fm: lostmusic
Location: Cardiff
Contact:

Re: Starting and running a label

Post by Trev » Mon Feb 03, 2014 15:22

I take between 10 and 30 depending on their size.

User avatar
RITH
Posts: 3355
Joined: Mon Oct 01, 2007 08:35
Last.fm: http://www.last.fm/user/RITH
Location: Almere
Contact:

Re: Starting and running a label

Post by RITH » Mon Feb 10, 2014 12:28

What's your attitude on damaged packages? There was a bit of talk about this above, but what if the record is fine but a sleeve corner folded, for example? Partial refund? Blame the mailman?

User avatar
Trev
Posts: 6877
Joined: Mon Oct 01, 2007 10:56
Last.fm: lostmusic
Location: Cardiff
Contact:

Re: Starting and running a label

Post by Trev » Mon Feb 10, 2014 12:58

RITH wrote:What's your attitude on damaged packages? There was a bit of talk about this above, but what if the record is fine but a sleeve corner folded, for example? Partial refund? Blame the mailman?
I don't offer refunds unless the record or sleeve is absolutely knackered. To be fair this has only come up once and in that instance I sent a replacement free or charge as a goodwill gesture.
not really here

fika_recordings
Posts: 224
Joined: Thu Nov 18, 2010 20:29
Last.fm: http://www.last.fm/user/thetoma
Location: London
Contact:

Re: Starting and running a label

Post by fika_recordings » Sun Feb 16, 2014 10:48

I've had a few of these lately, and have always offered to send replacement copies - I've generally no problem replacing a copy if it does arrive damaged.

BUT - I've noticed a few of these people then putting the replacement copies on ebay/discogs etc to sell. If the original is damaged to the point where you don't want to keep it, then fine, we'll replace it. If you're just going to try and resell the replacement copy, then you've just stolen a copy from me and made me pay postage twice. Which leaves me needing to sell another 5 or so copies to cover the cost of the replacement + postage.

Any suggestions how to gently approach these people that are intent on selling their replacement copies on, without sounding like a ****?
fika recordings // a diy indiepop cassette label // http://fikarecordings.com

User avatar
Trev
Posts: 6877
Joined: Mon Oct 01, 2007 10:56
Last.fm: lostmusic
Location: Cardiff
Contact:

Re: Starting and running a label

Post by Trev » Sun Feb 16, 2014 11:12

fika_recordings wrote:I've had a few of these lately, and have always offered to send replacement copies - I've generally no problem replacing a copy if it does arrive damaged.

BUT - I've noticed a few of these people then putting the replacement copies on ebay/discogs etc to sell. If the original is damaged to the point where you don't want to keep it, then fine, we'll replace it. If you're just going to try and resell the replacement copy, then you've just stolen a copy from me and made me pay postage twice. Which leaves me needing to sell another 5 or so copies to cover the cost of the replacement + postage.

Any suggestions how to gently approach these people that are intent on selling their replacement copies on, without sounding like a ****?
Man, that sucks. I'd send them an email saying what you just said. Or ask them to post the damaged copy back....
not really here

User avatar
RITH
Posts: 3355
Joined: Mon Oct 01, 2007 08:35
Last.fm: http://www.last.fm/user/RITH
Location: Almere
Contact:

Re: Starting and running a label

Post by RITH » Sun Feb 16, 2014 11:55

fika_recordings wrote:If you're just going to try and resell the replacement copy, then you've just stolen a copy from me and made me pay postage twice. Which leaves me needing to sell another 5 or so copies to cover the cost of the replacement + postage.

Any suggestions how to gently approach these people that are intent on selling their replacement copies on, without sounding like a ****?
In this case I wouldn't worry too much about sounding like a ****. As you say, they're thiefs.

I've also been wondering if I should ask for 'proof' of damage (a picture). I'd like to act on good faith, but it does suck to pay the extreme postage again without even knowing what's actually wrong.

fika_recordings
Posts: 224
Joined: Thu Nov 18, 2010 20:29
Last.fm: http://www.last.fm/user/thetoma
Location: London
Contact:

Re: Starting and running a label

Post by fika_recordings » Sun Feb 16, 2014 15:28

RITH wrote: I've also been wondering if I should ask for 'proof' of damage (a picture). I'd like to act on good faith, but it does suck to pay the extreme postage again without even knowing what's actually wrong.
Always ask for proof, if only just a couple of photos, and including the packaging and all the "fragile" and "do not bend" notices you've written on the outside.
Supposedly in the UK you can make a claim against the Royal Mail for damaging or losing items - if I drop in the completed form, alongside proof of postage and documentary evidence (ie the photos the customer has sent over and a copy of the original order) to my usual post office they'll send it on special delivery for me. That said, of the 6-8 claims I've made over the last 6 months, I've heard absolutely nothing back for any of them.
fika recordings // a diy indiepop cassette label // http://fikarecordings.com

User avatar
alongwaltz
Posts: 695
Joined: Thu Feb 14, 2008 15:14
Last.fm: http://www.last.fm/user/alongwaltz/
Location: Toronto, Ontario, Canada
Contact:

Re: Starting and running a label

Post by alongwaltz » Sat Mar 01, 2014 02:35

Label people, where do the majority of your sales come from?

We're probably 98% in person at gigs or to friends. It's very rare that anyone pays for a Bandcamp download and we've had probably less than six physical mail orders in the year and a half we've been active. Five shops in two cities stock our releases but they've sold literally zero among them.

User avatar
Trev
Posts: 6877
Joined: Mon Oct 01, 2007 10:56
Last.fm: lostmusic
Location: Cardiff
Contact:

Re: Starting and running a label

Post by Trev » Sat Mar 01, 2014 10:27

alongwaltz wrote:Label people, where do the majority of your sales come from?

We're probably 98% in person at gigs or to friends. It's very rare that anyone pays for a Bandcamp download and we've had probably less than six physical mail orders in the year and a half we've been active. Five shops in two cities stock our releases but they've sold literally zero among them.
For odd box over the last year it's been about

35% bandcamp (most new releases I put for sale on there first)
35% website (although having stuff for sale in two places confused people, including me)
15% gig sales.
15% via distribution to shops in UK/Europe/Amazon etc. Although Cargo (the distributor) only take certain releases and a need a barcode before they'll entertain the idea of selling stuff. So tend to put a few albums and select singles (bands people may have heard of!) through them.

I do sell a view things digitally too through itunes/emusic but it's fairly tiny amount.
not really here

User avatar
kingfisherbluez
Posts: 35
Joined: Mon Mar 10, 2014 06:57
Last.fm: http://www.last.fm/user/
Location: Vancouver, BC
Contact:

Re: Starting and running a label

Post by kingfisherbluez » Thu May 08, 2014 09:48

I feel like North American distro is a bit better in this regard as there are no returns to shops so the records that have shipped are usually not "sale or return" as you say in the UK. Also, we don't need to put those uncool looking barcodes on the back for stores to take them!

I probably sell
25%-50% to distros
25% bandcamp
25%-50% to the bands

User avatar
Trev
Posts: 6877
Joined: Mon Oct 01, 2007 10:56
Last.fm: lostmusic
Location: Cardiff
Contact:

Re: Starting and running a label

Post by Trev » Thu May 08, 2014 12:36

Cargo took 100 copies of The Wendy Darlings CD when I expected them to take zero. So that's meant the release is pretty close to being all gone from Odd Box already (It had already sold well, and then the UK tour happened and people couldn't get enough of the record). Odd Box will probably have to do our first repress on this one. Exciting times.
not really here

User avatar
tonieee
Posts: 4497
Joined: Sun Sep 30, 2007 08:40
Last.fm: http://www.last.fm/user/tonieee
Location: Sheffield Sex City
Contact:

Re: Starting and running a label

Post by tonieee » Thu May 08, 2014 14:24

Trev wrote:Cargo took 100 copies of The Wendy Darlings CD when I expected them to take zero. So that's meant the release is pretty close to being all gone from Odd Box already (It had already sold well, and then the UK tour happened and people couldn't get enough of the record). Odd Box will probably have to do our first repress on this one. Exciting times.
!!!!

*quickly buys*

phew!

User avatar
RITH
Posts: 3355
Joined: Mon Oct 01, 2007 08:35
Last.fm: http://www.last.fm/user/RITH
Location: Almere
Contact:

Re: Starting and running a label

Post by RITH » Sun Jul 20, 2014 18:39

Not sure where to ask this, so why not here?

Have any of you traveled by airplane to another country while bringing along records to sell? Has this ever been a problem? Could it be?

User avatar
Trev
Posts: 6877
Joined: Mon Oct 01, 2007 10:56
Last.fm: lostmusic
Location: Cardiff
Contact:

Re: Starting and running a label

Post by Trev » Sun Jul 20, 2014 19:57

RITH wrote:Not sure where to ask this, so why not here?

Have any of you traveled by airplane to another country while bringing along records to sell? Has this ever been a problem? Could it be?
Haven't done it myself - but if you get held up say they're promotional copies you intend to give away to DJs etc.
not really here

fika_recordings
Posts: 224
Joined: Thu Nov 18, 2010 20:29
Last.fm: http://www.last.fm/user/thetoma
Location: London
Contact:

Re: Starting and running a label

Post by fika_recordings » Thu Jul 24, 2014 23:19

RITH wrote:Not sure where to ask this, so why not here?

Have any of you traveled by airplane to another country while bringing along records to sell? Has this ever been a problem? Could it be?
Did a trip to the US with essentially a change of clothes and a suitcase of Tigercats/Smittens/Making Marks merch. I was too tired after the 3 hour wait going through immigration to be worried about it, so just moaned to the scary passport control man about it, who I then bored to death with what I do for a day job when he asked.

Should have no problems within the EU - heard stories of people having to post bonds when entering/leaving Switzerland etc on tour though.

Where are you going? I'd imagine anywhere in Europe is going to be fairly hassle free, and anywhere outside the odds are in your favour if you're in tourist mode and not with a band carrying instruments, sans visas. I reckoned on, absolute worst case, having to ditch most of the merch, rather than being put on the next flight home and banned from the country.*

*although, and without wanting to scare you - on this tour a couple of people were stopped at the Canadian border, searched, merch was found in the car, and they were turned home, and told not to come back for a very long time...
fika recordings // a diy indiepop cassette label // http://fikarecordings.com

User avatar
kingfisherbluez
Posts: 35
Joined: Mon Mar 10, 2014 06:57
Last.fm: http://www.last.fm/user/
Location: Vancouver, BC
Contact:

Re: Starting and running a label

Post by kingfisherbluez » Sat Jul 26, 2014 07:34

RITH wrote:Not sure where to ask this, so why not here?

Have any of you traveled by airplane to another country while bringing along records to sell? Has this ever been a problem? Could it be?
I took about 200 singles to the UK with me in April, no problems at the border or anything! I can imagine you might be asked to declare it and pay tax on it though. You could always mail it ahead to an agreed-upon person or business in that country. Use the international indiepop label network!

User avatar
RITH
Posts: 3355
Joined: Mon Oct 01, 2007 08:35
Last.fm: http://www.last.fm/user/RITH
Location: Almere
Contact:

Re: Starting and running a label

Post by RITH » Tue Jul 29, 2014 09:56

I brought a couple of boxes of LPs with me into the UK for Indietracks. No problems! Thanks for your replies.

fika_recordings
Posts: 224
Joined: Thu Nov 18, 2010 20:29
Last.fm: http://www.last.fm/user/thetoma
Location: London
Contact:

Re: Starting and running a label

Post by fika_recordings » Mon Aug 18, 2014 19:11

Anyone had any experience with dealing with Google/YouTube? They've removed the Fika Recordings channel and all our music videos, claiming they are "spam, scam or commercially deceptive content". All the "contact us" forms I've tried have led nowhere, with the exception of automated emails claiming there isn't a problem. My digital distributor (who collects royalties from Google for Youtube streams) hasn't had any luck and I'm at a bit of a loss as to how to actually speak to someone who might be able to explain what the fuck their problem is...
fika recordings // a diy indiepop cassette label // http://fikarecordings.com

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest